JUDICIAL SERVICE SIGNS NEW CHARTER

The New Charter is an agreement between an organisation and the public through which trust and confidence in public service will be sustained.

It is an effort to inculcate a culture of excellence in service delivery of public sector agencies, based on the core values of quality of service, productivity, innovation, transparency, discipline, accountability and professionalism.

It informs the public about the quality of standards and the transparency to expect from the organisation and underscores commitments from the organisation, be it a Ministry, Department or Agency and its clients.

It ensures that the public sector is able to deliver its outputs or services efficiently and effectively to the satisfaction of its customers or clients in a timely manner.

In brief remarks before the signing ceremony, Justice Brobbey said the Charter, an amalgamation of ideas, standards, benchmarks, etc., was a brilliant innovation which should be allowed to work, else it would remain as only words on paper.

He called for positive attitudinal change in the staff and the public towards services being rendered by all the state organisations which had signed the Charter.

The Chief Adviser to the President, Mrs. Mary Chinery-Hesse, said the Charter concept was the brain child of the President intended to create a vehicle for more efficient service in public organisations. She said feedback from organisations which were already implementing the charter indicated improvement in service delivery.

She therefore urged the organisations signing the charters to leave no room for broken promises. She said the Charter Office would step up the monitoring of the performances of the organisations, adding that the office would, from time to time, publish performance statistics through which good performers would be publicly commended and bad ones reprimanded.

Mrs. Chinery-Hesse also called for feedback from the public through the Complaints Unit (Tel.: 021-684086/021-671359/021-672333; Fax: 021-671358).